|
S/No. |
Customer support service |
Customer requirement |
Cost of service |
Timeline |
|
1. |
Response to phone calls |
Make a phone call |
Free |
15 seconds |
|
2. |
Response to enquiry by walk in client |
Visit the relevant office and make inquiry |
Free |
1 minute |
|
3.
|
Responses to correspondence
|
Emails |
Free |
1 working day |
| Written letter or memo |
Free |
1 working day |
||
|
4.
|
Resolution of complaints
|
Make verbal or written complains
|
Free |
2 working days |
|
Free |
4 working days |
|||
| 5 | Processing or request for information |
Make a request for information |
Free |
4 working days |
| 6 | Booking of rooms |
Approval from the DVC (ARE) |
Free |
2 working days |
| 7 | Managing of Public address systems |
Ensuring P.A system is working as well as microphone batteries are charged always |
Free |
1 working day |
| 8 | Managing of whiteboards in the lecture halls |
Ensuring that all whiteboards are in good condition |
Free |
When need arises |