The University Income Generating Unit is committed to providing high quality service to all customers and is continually improving on its internal process to ensure that the services rendered are of high standard.
|
S/No |
Services Offered |
Process Requirement |
Cost |
Timeline |
|
1. |
Responding to internal orders |
Approved request submitted to the unit’s in charge personnel for the required product Issuance of invoices |
Nil |
3 days |
|
2. |
Sale of the products |
Enquiry and confirmation on availability of the product M-Pesa payment confirmation and receipt issuance |
As per the prevailing market prices and approved prices. |
Within 10 minutes after payment. |
|
3. |
Information services to organized groups/students |
Approved letter from the Deputy-Vice Chancellor (PAF)’s office about the visit |
Nil |
2 weeks |
|
4. |
Responding to complaints |
Filing a complaint through relevant channel |
Nil |
30 days |