INCOME GENERATING UNIT SERVICE CHARTER
The University Income Generating Unit is committed to providing high quality service to all customers and is continually improving on its internal process to ensure that the services rendered are of high standard.
|
S/No |
Services Offered |
Customer Requirement(s) |
Cost |
Timeline |
|
1. |
Responding to internal orders |
Approved request from DVC(PAF)’s office or request emails |
As per the prevailing market prices and approved prices. |
3 days |
|
2. |
Sale of the products |
M-Pesa register |
As per the prevailing market prices and approved prices. |
Within 10 minutes after payment. |
|
3. |
Responding to external orders |
Quotations and responses to request |
As per the prevailing market prices and approved prices. |
3 days |
|
4. |
Information services to organized groups/students |
Present an approved request for the visit |
Free |
2 weeks |
|
5. |
Response to public complaints and grievances |
Registered complaints in the complaints register or non-conforming products register |
Free |
1 working day |
|
6. |
Resolution of complaints |
Logged in and resolved complaint in the complains register or non-conforming products register |
Free |
14 working days |
|
7. |
Response to enquiry by walk-in clients |
Visit the office and make the enquiry |
Free |
1 minute |