Department Service Charter

S/NO

SERVICE BEING OFFERED

PROCESS REQUIREMENT

COST

TIMELINE

1.

 

Payment of goods and

Services.

Delivery and acceptance of goods and services

Nil

24 working days from delivery and acceptance of goods and/or services.

2.

Processing of medical reimbursement.

Filling of medical reimbursement form and attaching the relevant original documents to support the reimbursement.

Nil

Within 7 working days after the approval reaches the Head of Finance.

3.

Processing of other claims

Approval from the VC/Deputy Vice-Chancellor(PAF) to process the claim

Nil

Within 7 working days after the approval reaches the Head of Finance

4.

Updating students  fee accounts

Receipt of the required amount.

Nil

Within 3 working days after receiving money from students

 

5.

Receipting revenue

Receipting of the required amount

Nil

Within 10 minutes after receipt of money.