Department Service Charter

S/NO

SERVICE BEING OFFERED

PROCESS REQUIREMENT

COST

TIMELINE

1.

 

Payment of goods and

Services.

Delivery and acceptance of goods and services

Nil

24 working days from delivery and acceptance of goods and/or services.

2.

Processing of medical reimbursement.

Approval to process medical reimbursement from authorized officers.

Nil

Within 7 working days after receiving the approvals from the authorized officers.

3.

Processing of other payment requests.

Approval to process payment requests from the authorized officers.

Nil

Within 7 working days after receiving the approvals from the authorized officers.

4.

Updating students  fee accounts

Receipt of the required amount.

Nil

Within 3 working days after receiving money from students

 

5.

Receipting revenue

Receipting of the required amount

Nil

Within 10 minutes after receipt of money.