|
S/NO |
SERVICE BEING OFFERED |
PROCESS REQUIREMENT |
COST |
TIMELINE |
|
1.
|
Response to phone calls(Landline or any other official line) |
Make a phone call |
Free |
15 seconds |
|
2. |
Response to enquiry by walk in clients |
Visit the relevant office and make the enquiry |
Free |
1 Minute |
|
3. |
Response to correspondence |
Written correspondence(letters) |
Free Free |
5 Working days 1 working day |
|
4. |
Response to public complaints and grievances |
Lodge a complaint |
Free |
1 working day
|
|
5. |
Resolution of complaints |
Make a verbal or written complaint |
Free |
14 working days |
|
6 |
Processing or request for information |
Make a request for information |
Free |
21 Working days |
|
7 |
Payment of goods and Services. |
Delivery and acceptance of goods and services | Nil | 24 working days from delivery and acceptance of goods and/or services. |
|
8 |
Processing of medical reimbursement. |
Approval to process medical reimbursement from authorized officers. | Nil | Within 7 working days after receiving the approvals from the authorized officers. |
|
9 |
Processing of other payment requests. |
Approval to process payment requests from the authorized officers. | Nil | Within 7 working days after receiving the approvals from the authorized officers. |
|
10 |
Updating students fee accounts |
Receipt of the required amount. | Nil |
Within 3 working days after receiving money from students |
|
11 |
Receipting revenue |
Receipting of the required amount | Nil |
Within 10 minutes after receipt of money. |