The Customer Relations and Complaints Resolution Committee (CRCRC) recently held a one-day training for staff from the Department of Health Services (DHS). The goal was to equip them with skills to better serve customers with special needs.

This initiative reflects our ongoing commitment to delivering inclusive, respectful, and high-quality services to all members of our community. The training included practical sessions in Kenyan Sign Language and discussions on providing exceptional customer care, ensuring that every individual feels seen, heard, and supported.