The Customer Relations & Complaints Resolution Committee (CRCRC) was established to handle customer issues at the University. The Committee is also responsible for ensuring that services offered by the University are of the highest quality and that they meet and exceed customers’ expectations. In the discharge of its mandate, the Committee has established an elaborate infrastructure/avenues for receiving feedback from customers. The feedback usually received include compliments, suggestions, complaints or requests from its customers. The Committee ensures that the feedback received by the University is acknowledged, documented and shared with the relevant Departments/Sections for necessary action. Follow up on the feedback received is usually carried out to ensure that the expectations of each customer were met. All complaints received are investigated and resolved expeditiously, and in a manner that ensures any complaint on the quality of services does not recur. Every Department/Section of the University has a complaint/compliment reporting champion who is charged with the responsibility of ensuring that customer needs are met and that a high quality of service delivery is maintained.
Services Offered by the Committee
- Responding to formal inquiries
- Forwarding of compliments received to the relevant Departments/Sections
- Resolving all the complaints raised
- Forwarding of suggestions received to the relevant Departments/Sections for necessary action.
Members of the Committee
Prof. Paul Nthakanio
Prof. Paul Nthakanio is the Acting Deputy Vice-Chancellor, Academics, Research & Extension (DVC ARE).
Dr. Samuel Ndirangu
Dr. Samuel Ndirangu is a Senior Lecturer in the Department of Agricultural Economics and Extension and also serves as the Dean, School of Agriculture.
Dr. Phylis Muturi
Dr. Phylis Muturi is a Senior Lecturer in the Department of Water and Agricultural Resource Management and also serves as the Deputy Dean of Students.
Dr. Joanne Ogunah
Dr. Joanne Ogunah is a Lecturer in the Department of Physical Sciences and also serves as the Deputy Registrar, Examinations & Senate Affairs (ESA).
Dr. Dominic Kitavi
Dr. Dominic Kitavi is a Senior Lecturer and the Chairman of the Department of Mathematics and Statistics.
Arch. Michael Kyeva
Arch. Michael Kyeva is an Architect in Estates Department.
Ms. Eva Cigua
Ms. Eva Cigua is an Administrative Assistant in Admissions.
Ms. Clemence Katee
Ms. Clemence Katee is an Administrative Assistant in the Directorate of Academic Quality Assurance (DAQA).
Mr. John Waci
Mr. John Waci is a Procurement Officer II
Mr. Titus Munene
Mr. Titus Munene is a Senior Nursing Officer in Health Services.
Mr. Peter Ndirangu
Mr. Peter Ndirangu is the Deputy Manager, Accommodation Services.
Ms. Janice Nyaga
Ms. Janice Nyaga is an Assistant Registrar I.
Ms. Stella Njiru
Ms. Stella Njiru is a Teaching Assistant in the Department of Humanities.
Mr. David Kiambi
Mr. David Kiambi is a Senior Accounts Assistant in Finance.
Ms. Agatha Njeru
Ms. Agatha Njeru is an Administrative Assistant at the Customer Relations and Complaints Resolution Office. He is also responsible for the day to day operations of the CRCRC office.
Mr. Eliud Kibet
Mr. Eliud Kibet is an Administrative Assistant at the Customer Relations and Complaints Resolution Office. He assists in the day to day operations of the CRCRC office.