|
S/N |
SERVICES OFFERED |
PROCESS REQUIREMENT |
COST |
TIMELINE |
|
|
1. |
Response to phone calls (Extension phones) |
Make a call through the office mobile; 0727,933,950 |
NIL |
|
|
|
2. |
Response to enquiry by walk-in clients (Internal & External Customers) |
Visit the Vice-Chancellor’s Office and make the enquiries |
NIL |
1 minute
|
|
|
3. |
Response to formal correspondence |
Submit written correspondences (letters or memos) |
NIL |
|
|
|
Submit an email to This email address is being protected from spambots. You need JavaScript enabled to view it. |
NIL |
Within 1 working day |
|||
|
4 |
Gift registration |
Present the gifts to the Vice-Chancellor’s Office or any other office |
NIL |
Within 5 working days after receiving the gift (s) |
|
|
5 |
Response to Public Complaints & grievances |
Lodge a Complaint |
NIL |
1 working day |
|
|
6 |
Resolution of complaints |
Make a verbal or written complaints through the available channels |
Nil |
14 working days |