|
S/NO |
SERVICE OFFERED |
PROCESS/REQUIREMENT |
COST |
TIMELINE |
|
1 |
Response to phone calls(landline or any other official line) |
Make a phone call |
Free |
15 seconds |
|
2. |
Response to enquiry by walk-in clients |
Clients walk in the office and make their enquiry |
Free |
1-5 minutes |
|
3. |
Response to Correspondence |
Written correspondence(letters/me mo) Emails
|
Free Free |
5 working days 1 working day |
|
4. |
Response to public complaints and grievances |
Lodge a complaint |
Free |
1 working day |
|
5. |
Resolution of complaints |
Make a verbal or written complaint |
Free |
14 working days |
|
6. |
Handling of Student Requests |
Formal requests from students.
|
Free |
15 days |
|
7. |
Placement of students in Teaching Practice in their respective facilities. |
Registration of students in their respective departments. |
Approved placement budget |
At least 1 month before assessment |
|
8 |
Induction of students |
Invite guest speakers to speak to the students on effective teaching practices |
Nil |
At least 1 month before proceeding for Teaching practice |
|
9 |
Induction of assessors |
CBE compliant lecturers |
Nil |
At least 1 week before assessment |
|
10 |
Successful assessment of students |
Adherence to the approved teaching practice and practicum procedures and guidelines |
Approved assessment budget |
Within 3 months of commencement of the assessment exercise |
|
11 |
Submission of marks to Department of Education |
Complete list of marks |
Nil |
At least 1 month after assessment |