S/No.

CUSTOMER SUPPORT SERVICE

CUSTOMER REQUIREMENT (S)

COST OF SERVICE

Timeline

1.       

Response to phone calls

Phone call

Free

10 seconds

2.       

Response to phone walk- in clients

Walk-in and make enquiry

Free

1 minute

3.       

Response to correspondence.

Written correspondence

Free

3 working days

4.       

Response to complaints on pest, vermin or vector infestation.

Make complaints

Free

1 day

5.       

Response to complaints on in-conducive environments

Make complaints

Free

10 minutes

6.       

Response to complaints on food safety issues

Make complaints

Free

10 minutes

7.       

Issuance of lab request to food handlers in Catering Department.

Make a request

Free

1 day