|
S/NO |
CUSTOMER SUPPORT SERVICE |
CUSTOMER REQUIREMENTS |
COST OF SERVICE |
TIMELINE |
|
1 |
Response to phone calls ( landline or office phone) |
Make a call through Office Lines (0714243682/ 0111828931) |
Free |
15 seconds |
|
2 |
Response to enquiry by walk-in clients |
Visit procurement offices and make the enquiry |
Free |
1 minute |
|
3
|
Responding to formal correspondence
|
|
Free |
1 working day |
|
Written correspondences (Letter) |
Free |
5 working days |
||
|
4 |
Response to public complaints and grievances |
Lodge Complaint |
Free |
1 working day |
|
5 |
Resolution of complaints |
Make a verbal or written complaint |
Free |
14 working days |
|
6 |
Registration of suppliers |
Accessed through https://embuni.ac.ke/tenders/ |
Free |
14 working days |
|
7 |
Processing of tenders |
Submission of bids for goods, Works and services |
Free |
90 working days from the date of opening |
| 8 |
Notification of successful and unsuccessful bidders |
Accessed via email: This email address is being protected from spambots. You need JavaScript enabled to view it./ Government portal |
Free |
1 working day from receipt of the approved correspondences |
| 9 |
Receipt and forwarding of payment documents for approval |
Receipt of all required documents and after inspection and acceptance |
Free |
15 working days |
| 10 |
Disposal of obsolete and unserviceable items |
Submission of Bids |
Free |
60 days from the date of advertisement. |
