Service Charter

S/N

Service Offered

Process/ Requirement

Cost

Timeline

1.      

Responding to Formal Correspondence

Request submitted/received

Nil

4 working days

2.     

Sensitizations/ training

Request submitted/received by departments

Nil

3 working days

3.     

Prepare draft University Performance Contract

Receipt of Performance Contract Guidelines

Nil

3 weeks after receipt of guidelines

4.     

Submission of PC Quarterly reports to Council

Council meeting schedule

Nil

As per schedule

5.     

Submit PC quarterly reports to Inspectorate of state corporations and government agencies

As per requirement on Performance Contract

Nil

By the 15th day of the month after the end of each quarter

6.     

Notice for Internal ISO audits

Audit Programme

Nil

1 Month to the date of audit

7.     

Appointment of Internal Auditors & Team leader  

Audit Programme

Nil

1 Month to the date of audit

8.     

Submission of Internal Audit Report

Audit Plan

Nil

1 week after conclusion of audit

9.     

Notice of Surveillance Audits by CB

Surveillance Schedule

Nil

2 days after receipt of notice from CB