S/N

SERVICES OFFERED

PROCESS REQUIREMENT

COST

TIMELINE

1.      

Responding to formal correspondence

Request submitted to ICT Office

NIL

7 working days

2.     

User Support

Ticket created by the client on the OS ticket platform for Software & Hardware Support

NIL

2 working days

Ticket created by the client on the OS ticket platform Hardware Repairs / Replacement

To be Valued

Depends on availability of materials

3.     

Maintenance of Equipment

Approval of Maintenance Request and Report after Maintenance

NIL

4 weeks