Service Charter

The Human Resource Department is committed to providing timely, professional, customer-focused, and transparent services to all staff and stakeholders.

S/N	Services Offered	Process Requirement	Cost	Timeline
1.	Responding to formal correspondence	Request submitted to HR Office	NIL	7 working days
2.	Staff recruitment	Analysis and shortlisting following receipt of application	NIL	1 month after closing date
3.	Engagement of casual labour	Issue of letter of engagement of casual to HoD’s	NIL	2 days after receipt of approval
4.	Handling customer complaints	Lodging of complaints	NIL	1 month