The Department of Health Services offers the following key services:
- Medical Consultation by qualified health care practitioners.
- Laboratory Services - the Department is well equipped to offer a wide variety of laboratory tests
- Pharmacy - the Department provides a variety of medical drugs and products for the students
- Referral - the Department maintains a well-established referral system whereby students who require services not available at the Department are referred to Embu Level 5 Hospital.
- Health education - the Department continually disseminates important health information to students through the University website, students’ emails and in-person guidance and counselling sessions.
NB: The Department handles client health information with utmost confidentiality
SERVICE CHARTER
|
SERVICE OFFERED |
REQUIREMENTS |
COST |
TIMELINE |
|
Responding to formal correspondence |
Request submitted to the relevant offices |
Nil |
7 working days |
|
Registration/ verification of identification documents for bona fide staff and students; waiting time at the reception |
Identification documents. Staff Smart cards/students identification cards. |
Nil |
≤ 1 hour |
|
Outpatient care for students(Consultation)
|
Bona fide University of Embu student in session i.e. duly filled registration form
Student identification card for every visit.
|
Nil |
≤30 mins |
|
Outpatient care for staff and dependants(consultation) |
Provision of smart cards for staff and dependants. |
As per University medical allocations for staff and their dependants. |
≤30 mins |
|
Inpatient care for students |
Bona fide University of Embu student in session
Referral by clinician
|
Cost taken care of by the student/family |
Offered 24 hours by external contracted health facilities |
|
Inpatient care for staff and dependants |
As per terms of service
|
As per University medical allocations for staff and their dependants |
Offered 24 hours by external contracted health facilities |
|
Laboratory |
Duly filled request from clinician. Sample from the patient. Test results. |
As per university medical allocations.
|
≤ 24 hours
|
|
Pharmacy |
Valid prescription authorized by University clinician.
Availability of pharmaceuticals and non-pharmaceuticals. |
As per university medical allocations.
|
≤ 30 mins |
|
Ambulance |
Authorization by clinician on duty |
Nil |
Offered 24 hours |
|
Processing of claims |
Duly filled supporting documents
|
Nil |
≤ 3 working days |
|
Sick bay |
Outpatient cases that requires prolonged observation and care. |
As per medical allocation. |
≤12 hrs |