Service Charter

The Directorate of University Examinations is committed to providing high-quality services to all its customers. The Directorate is continually improving on its internal processes to ensure that the services rendered meet and exceed customer expectations.

S/No

Service offered

Process/Requirement

Cost requirement

Timeline

1.        

Preparation of Examinations processing schedule

Semester dates

Nil

1 week after the start of the semester

2.        

Issuance of Examinations for administration to students

Lecturer Identification

Nil

Within 1 hour  to the start of Examinations

3.        

Issuance of University certificates and transcripts

-      Original duly filled

University clearance form

-      Original and copy of National ID

-      Original Student’s ID

-      Original graduation fee payment receipt

-      Original return of graduation gown form

-      Duly filled certificate application form

Nil; however, payment of approved storage fees for certificates that are overdue is required.

 

-Transcripts will be issued within two weeks upon application

-Certificates will be issued within one week after graduation

4.        

Responding to formal correspondence

Submitted formal request

Nil

2 days after receipt

5.        

Certification of certificates and transcripts

Original certificates and transcripts

Ksh. 200 per page

1 day after request

6.        

Reissuance of transcripts

Request for reissuance

Ksh. 200 per transcript

2 months after approval

7.        

Reissuance of lost/defaced certificates

-   Request for letter

-   Police abstract and ID

Ksh. 1000

2 months  after approval

8.        

Issuance of disciplinary verdict letters

Communication from Disciplinary Committee

Nil

Within fourteen days after the disciplinary hearing

9.        

Remarking of Examinations

Application for remarking

Ksh. 1,500

2 weeks after request

 Any service that does not conform to the above standards or any officer who does not live up to the commitment to the courtesy and excellence in service delivery should be reported to:
1.    The VC,
University of Embu, P.O.BOX 6-60100, EMBU
Tel 020-2444136, 0727 933 950, 0788 199 505
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it., Website: www.embuni.ac.ke
2.    Customer Relations and Complaints Resolutions Committee (CRCRC)
HUDUMA BORA NI HAKI YAKO