Service Charter

S/N

SERVICES OFFERED

PROCESS REQUIREMENT

OUTCOME

COST

TIMELINE

1.

Prepare and avail designs for infrastructure projects and services.

Detailed brief from user department

Approved designs.

Nil

4 to 8 weeks, depending on magnitude and complexity.

2.

Prepare and avail priced and blank Bills of Quantities for infrastructure projects and services.

Approved designs by the user department

Blank and priced Bills of Quantities.

Nil

2 to 8 weeks from the date of approval of the designs.

3.

Responding to maintenance requests.

Approved maintenance schedule

Repair reports.

Nil

5 working days

4.

Supervise new and on-going in-house and contracted infrastructures projects and services.

Tender award,

Contract documents

Availability of building material.

Project progress report

Nil

Continuous

5.

Responding to repair requests

Approved maintenance schedule

Repair reports

Nil

5 working days

6.

Responding to formal correspondences

Reply to all correspondences using the most appropriate method

Formal correspondences

Nil

7 working days