|
S/No. |
Service Offered |
Process/Requirement |
Cost |
Timeline |
|
1. |
Responding to internal correspondences |
Reply to all correspondences using the most appropriate method |
Nil |
5 working days |
|
2. |
Responding to external correspondences |
Reply to all correspondences using the most appropriate method |
Nil |
6 working days |
|
3. |
Handling of customer complaints |
Resolving Complaint |
Nil |
30 working days |
|
Reporting the complaint to Customer Relations and Complaint Resolution Office |
Nil |
30 working days |