|
S/No. |
Service Offered |
Process/Requirement |
Cost |
Timeline |
|
1. |
Response to phone calls (landline or any other official line) |
Make a phone call. |
Free |
15 seconds |
|
2. |
Response to enquiry by walk-in clients |
Visit the office and make the enquiry |
Free |
1 Minute |
|
3. |
Response to correspondence |
Written correspondence (letters) |
Free |
5 working days |
|
Email and social media (Twitter/Facebook/YouTube) |
Free |
1 working day |
||
|
4 |
Response to public complaints and grievances |
Lodge a complaint |
Free |
1 working day |
|
5 |
Resolution of complaints |
Make a verbal or written complaint |
Free |
14 working days |