S/No.

SERVICE OFFERED

REQUIREMENT(S)

COST

TIMELINE

1.

Responding to formal correspondence

·         Submitted format of correspondence.

Nil

2 working days

2.

Handling of customer complaints

·         Written/Verbal Complaint

Nil

7 working days

3.

Processing of credit waivers

·         Application for credit waiver

·         Payment of applicable fees

As applicable

14 days

4.

Certification of copies of UoEm certificates/transcripts

·         Copies of UoEm certificate/transcript

·         Original UoEm certificates/transcript

·         Payments of applicable fees

As applicable

2 days