| 1. |
Response to formal Correspondence |
Official correspondence with contact details |
Free |
5 working days |
| 2. |
Handling Enquiries and Complaints |
Complaint/enquiry details submitted verbally or in writing |
Free |
Acknowledgement within 24 hours and resolution within 14 working days |
| 3. |
Administration of Examinations |
Registered students with valid examination cards |
Free |
As per university academic calendar |
| 4. |
Processing Students' and staff Requests |
Duly filled request forms and supporting documents |
Free |
1 working days |
| 5. |
Outreach services to the community |
Through career talks |
Free |
Approved dates |
