Service Charter
| S/No | Service | Process Requirements | Cost | Timeline |
|---|---|---|---|---|
| 1. | Response to formal Correspondence | Official correspondence with contact details | Free | 5 working days |
| 2. | Handling Enquiries and Complaints | Complaint/enquiry details submitted verbally or in writing | Free | Acknowledgement within 24 hours and resolution within 14 working days |
| 3. | Administration of Examinations | Registered students with valid examination cards | Free | As per university academic calendar |
| 4. | Processing Students' and staff Requests | Duly filled request forms and supporting documents | Free | 1 working days |
| 5. | Outreach services to the community | Through career talks | Free | Approved dates |