S/No	Service	Process Requirements	Cost	Timeline
1.	Response to formal Correspondence	Official correspondence with contact details	free	5 working days
2.	Handling Enquiries and Complaints	Complaint/enquiry details submitted verbally or in writing	free	Acknowledgement within 24 hours and resolution within 14 working days
3.	Teaching and Instruction	Registered students and approved timetable	free	As per academic timetable
4.	Student Unit Registration	Student ID, fee clearance, and admission records	free	3 working days
5.	Administration of Examinations	Registered students with valid examination cards	free	As per university academic calendar
6.	Processing Students' and staff Requests	Duly filled request forms and supporting documents	free	1 working days
7.	Outreach services to the community	Through career talks	free	Approved dates