|
S/No |
Service Offered |
Process/Requirement |
Cost |
Timeline |
|
1. |
Response to phone calls (Landline or any other) |
Receive phone call |
Free |
15 Seconds |
|
2. |
Response to enquiry by walk-in clients |
Respond to client’s enquiry |
Free |
1 Minute |
|
3.
|
Response to correspondence
|
Reply to written correspondence (Letters)
|
Free |
1 working day
|
|
Reply to Email and social media (Twitter/Facebook/YouTube |
||||
|
4. |
Response to public complaints and grievances |
Respond to a complaint |
Free |
1 working day |
|
5. |
Resolution of complaints |
As per the CRCRC procedure |
Free |
14 working days |
|
6. |
Handling of student accommodation requests |
Provide interested students with a platform to book for rooms in the University hostels |
Nil |
One month before the semester opening date |
|
7. |
Accommodation of students |
Allocate hostels to students |
Official rates |
1 working day |
|
8 |
Accommodation of guests |
Allocate rooms to guests |
Official rates |
1 working day |
|
9 |
Student clearance from the hostels |
Clear the students as per the notice of the last day of accommodation |
Nil |
Notice issued 7 days to the end of semester |
