S/NO

SERVICE OFFERED

PROCESS/REQUIREMENT

COST

TIMELINE

1.

Responding to formal correspondence

Request submitted to the relevant office

Nil

4 working days

2.

Attending to internal and external customers

Attending to internal and external customers immediately upon arrival to the office

Nil

Immediately upon arrival

3.

Handling of customer complaints

Lodging of a complaint

Nil

 7 working days

4.

Answering  to office telephone calls

Answering the call within the third\ring

Nil

Within the third ring.

5.

Responding to communication done via official email of the office of the Registrar(Planning, Administration and Finance)

Checking email regularly and responding appropriately

Nil

One day

6.

Drafting and circulating approved minutes within seven days

Via email or hard copy

Nil

7 working days