S/no

SERVICES OFFERED

PROCESS/REQUAREMENTS

COST

TIMELINE

1.

Responding to formal correspondence.

Request submitted to the relevant office.

Nil

7 working days.

2.

Handling of customer complaints.

Lodging of a complaint.

Nil

1 month.

3.

Transport Allocation.

Receiving of approved Transport requisition form from Registrar’s VC’s Office.

Nil

2 Days(long Distance)

4 hrs (local running).

4.

Fuelling of motor vehicle.

Receiving of fuel requisition form from the Driver.

As per applicable charges.

30 Minutes.

 5.

Service and Maintenance.

Receiving a service/repair request, Availability of funds and procurement of spares.

As per the estimates.

2 week.