Service Charter

S.NO	SERVICES OFFERED	PROCESS REQUIREMENTS	COST	TIMELINE
1.	Responding to formal correspondence	Replying to all correspondences using the most appropriate method	Nil	7 working days
2.	Ensuring that eligible members of Staff get medical services	Updating all new members of Staff on the database upon receipt of required documents	Nil	3 working days
2.		Liaising with the contracted Medical Service providers	Nil	1 day
3.	Monitoring the Staff Pension Scheme	Updating new members of Staff to the Scheme upon receipt of required documents	Nil	1 month
3.	Monitoring the Staff Pension Scheme	Counterchecking of Pension contribution schedule from Salaries section	Nil	7 working days
4.	Processing of Medical invoices and Medical claims	Analysis upon receipt of Invoices from various contracted Medical Service Providers	Nil	1 month
4.	Processing of Medical invoices and Medical claims	Receipt of reimbursement forms	Nil	5 working days.