Service Charter

S/No	Service offered	Process/Requirement	Cost	Timeline
1	Response to phone calls	Make a phone call	Nil	15 seconds
2	Resonse to enquiry by walk in clients	Auditee/stakeholder enquiry	Nil	5 minutes
3	Response to correspondence	Respond to written correspondence	Nil	5 days
		Email		1 day
4	Response to public complaints and grievances	lodge a complain	Nil	3 days
5	Resolution of complaints	Make a verbal or written complaint	Nil	14 days
6	Processing or request for information	Make a request for information	Nil	21 days
7	Conducting Routine Audit	a. Annual audit work plan. b. Auditee notification	Nil	As per the notification
8	Conducting Investigation	Receipt of investigation request	Nil	Immediately
9	Issuance of audit/investigation report to the vice-chancellor	Completion of an audit	Nil	1 week
10	Issuance of audit reports to university Audit, Risk and Compliance Committee	Completion of an audit	Nil	15 day after end of a Quarter