Service Charter

S/N

Service Offered

Process/ Requirement

Cost

Timeline

1.      

Responding to Formal Correspondence

Request submitted/received

 

Nil

Within 5 working days

2.     

Response to public information requirements

 

Received requests

Nil

Within 5 working days

3.     

Submission of CRCRC monthly reports

CRCRC report

Nil

By 5th day of the month

  

4.     

Approval of transport requests

Transport requisition form

 

Nil

Within 4 hours after the request is received

5.     

Dispatching advertisement artwork to media

·         Approved artwork

·         Approval to run advert

·         Approved space order

 

As stipulated on the invoice/rate card

1 day after the request, artwork and space order to advertise are approved

6.     

Development of publicity materials

Request for publicity materials

 

As dictated by the budget availability

As dictated by the publicity materials’ requirements 

7.     

Issuance of publicity materials

 

Request for issuance of publicity materials  

Nil

1 day after the request is received

8.     

Assigning location to pitch tents to external clients to publicize products/services

 

Approval to publicize

As stipulated by University policy

 

1 day after the approved request is received

9.     

Designing of artwork  

·         Received request to develop the artwork

·         Approved content

Nil

As dictated by the requirements of the items. 

10.   

Servicing of committees/organizing meetings

·         Appointment to committees/

·         Written request to service a meeting

Nil

As stipulated on the meetings procedure/as per the appointment letter  

11.    

Preparation of minutes for the meetings

Minutes

Nil

Within 4 days after the meeting

 

12.   

Media coverage of University events

Invitation of media houses

As stipulated by University policy

2 days to the event

13.   

Gift registration

Presentation of the gift to the Office

Nil

Within 5 working days after receiving the gift(s)