|
S/No |
Service Offered |
Process/Requirement |
Cost |
Timeline |
|
1. |
Responding to formal correspondence |
Request submitted to the relevant office |
Nil |
7 working days |
|
2. |
General Quality Assurance Enquiry |
Verbal, written or e-mail |
Nil |
3 working days |
|
3. |
Handling of Customer Complaints |
Lodging of a Complaint |
Nil |
1 month |
|
4. |
Monitoring of student Registration Process |
Students filing forms during registration |
Nil |
3 weeks |
|
5. |
Monitoring of Lecture Take off |
DAQA staff walking into classes the first two weeks of the semester |
Nil |
2 weeks |
|
6. |
Conducting Student Lecturer Evaluation |
Students filing Student Lecturer Evaluation forms |
Nil |
2 months |
|
7. |
Monitoring of Examination Invigilation |
DAQA staff walking into classes during Examination Period |
Nil |
3 weeks |