Service Charter

S/No

Service Offered

Process/Requirement

Cost

Timeline

1.      

Responding to formal correspondence

Request submitted to the relevant Office.

Nil

7 working days

2.     

Responding to repairs and maintenance in the hostels

Request submitted to the relevant office

Nil

Immediate

3.     

Oversee cleaning in the University

Liaise with supervisor of the contracted company.

Nil

Immediate

4.     

Restock toiletries in relevant areas

Issuing toiletries to the relevant staff for replenishing.

Nil

Continuous

5.     

Handling resident students disputes

As per the CRCRC procedures.

Nil

Continuous

6.     

Student clearance from the hostels

Clear the student from the hostel against the allocation details.

Nil

On official clearance date communicated

7.     

Allocation of rooms to the interested students

Allocate rooms upon confirmation of payments.

Nil

On presentation of registration form cleared by Finance.